Payment Policy
Last Updated: April 11, 2026
At Caay Shop, we are committed to providing a secure and seamless payment experience for all customers. We offer a variety of trusted and globally recognized payment methods to ensure convenience and flexibility at checkout.
1. Accepted Payment Methods
We accept the following secure payment options:
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Credit & Debit Cards: Visa, Mastercard, Maestro, American Express (AMEX), Discover, JCB, Diners Club, UnionPay
All transactions are securely processed through trusted payment gateways. Orders are only processed and shipped once full payment has been successfully authorized.
2. Payment Security
Your security is our top priority. Our website uses SSL (Secure Socket Layer) encryption with industry-standard security measures to protect your personal and financial information.
We do not store or have access to your full payment details. All sensitive information is securely encrypted during transmission.
3. Payment Authorization & Processing
Payments must be successfully authorized before an order is confirmed and processed. In some cases, additional verification may be required by your payment provider or bank.
4. Payment Failures
If a payment is declined or fails:
- The order will not be confirmed or processed
- You will be notified via email
- You may retry using the same or a different payment method
No charges will be applied for unsuccessful transactions by us. However, your bank or payment provider may place a temporary authorization hold depending on their policies.
5. Contact Information
For any questions regarding payments, please contact us:
Shop Name: Caay Shop (Operated by LAROSSI LIMITED)
Business Registration Number: 79783221
Email: info@caayshop.com
Phone: +852 92900438
Address:
RM 1911A, Unit F, 19/F, Golden Bear Centre
66 Chai Wan Kok Street
Tsuen Wan, New Territories, Hong Kong SAR
Customer Support Hours (HKT):
- Monday – Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 2:00 PM